GUIDE TO PRACTICING   PURPOSEFUL POSITIVITY

DOWNLOAD

Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association.

She is one of the foremost experts on customer-centric leadership and the role of the Chief Customer Officer. A consultant and thought leader, Jeanne Bliss guides C-Suite and Chief Customer Officer clients around the world toward earning the right to business growth and prosperity, by improving customers’ lives.

Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Reporting to each company’s CEO, she moved the customer to the strategic agenda, redirecting priorities to create transformational changes to each brands’ customer experience. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations.

Jeanne Bliss

Gratitude for all we accomplish every day is the foundation for positivity and performance. Yet, as each new week begins, leaders often hold on to shortcomings, frustrations, and negativity that they encountered over the past week, quarter, or year. Research shows that when we let go of the past, good and bad, we are able to achieve a level of clarity to move forward with purpose.

I challenge you to use this guide as a weekly reminder to purposefully leave behind things that don’t serve you and reinforce the positivity that defines you at your best.

BRAD 

DEUTSER

Brad is a leading business consultant, creative strategist, executive coach, and trusted counselor to CEOs, Board Chairs and top corporate management for high-profile organizations – including numerous Fortune 100 companies and leading nonprofits.

He works closely with leaders to help them build great companies inside and out, especially during times of transition and crisis through his unique approach to organizational clarity. Brad is a frequent speaker on achieving clarity, leveraging culture, building sustainable brands from the inside, and managing crisis for advantage. He is active in the nonprofit community, as evidenced by his firm’s recognition from National Philanthropy Day, and serves in leadership and board chair capacities for many organizations including Young Presidents Organization.

Fix the following errors:
Hide